Returns and refunds
Mina Beauty London - Returns & Refunds Policy
At Mina Beauty London, we take great care to ensure the quality of our makeup products. Due to hygiene reasons, we are unable to accept returns or offer refunds on opened or used products unless they are faulty or if we have made an error with your order.
Our Policy on Returns
- General Returns: For hygiene and safety reasons, we do not accept returns or offer refunds if you have simply changed your mind, do not like the shade, or the product does not meet your personal expectations once opened or used. We encourage you to carefully review product descriptions, swatches, and ingredient lists before making your purchase.
- Unopened Items: Even for unopened items, we generally do not accept returns for reasons other than a fault or an error on our part. Please consider your purchase carefully.
Faulty or Incorrect Items
- If you receive a product that is faulty (e.g., damaged packaging upon arrival, defective product) or if we have made an error with your order (e.g., you received the wrong item), please contact our customer service team at [Your Customer Service Email Address] as soon as possible, ideally within 7 days of receiving your order.
- Please provide your order number and details of the issue, including photographic evidence if possible.
- For verified faulty or incorrect items, we will offer a replacement or a full refund, including any applicable shipping costs. We may ask you to return the faulty item to us, in which case we will provide you with a prepaid return shipping label.
Refunds for Faulty or Incorrect Items
- Once your returned faulty or incorrect item is received and inspected, we will notify you of the approval or rejection of your refund.
- If your claim is approved, we will process your refund within 14 days of receiving the item(s).
- The refund will be credited back to your original payment method.
- Please note that it may take additional time for your bank 1 or payment provider to process the refund and for it to appear in your account.
- This policy is in accordance with your statutory rights under the Consumer Rights Act 2015 regarding faulty goods.
- By placing an order with Mina Beauty London, you acknowledge and agree to this Returns & Refunds Policy.
- We take pride in the quality of our products and carefully inspect all orders before shipment.
Contact Us
If you believe you have received a faulty or incorrect item, please contact our customer service team at:
Thank you for understanding our policy and for choosing Mina Beauty London.